After being closed for more than two years due to COVID-19, Los Angeles City Hall has reopened to the public.

However, the reopening has brought mixed feelings to those wanting to participate in civic engagement.

While some visitors were excited to talk to City Council members face-to-face, several others believe the decision to strip away virtual public comment is a big problem.

"People have jobs; they can't just come in here to do one public comment when people already got used to being able to do that over the phone, at their work or at their home where they're safe," said Sergio Vargas, the lead organizer for the Alliance of Californians for Community Empowerment.

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