LOS ANGELES, CA - Maintenance workers installed new vinyl in Ruth Perez’s one bedroom apartment over floorboards that sag under foot. They put a new drain pipe in a sink that still clogs. They screwed new cabinet hinges into rotted wood. And they haven’t yet bothered to replace the stained carpet, or the heavy wooden closet doors that keep coming off their tracks.

“It’s just back-to-back issues,” said Perez’s 23-year-old son, Yonathan, who lives with his mom and two younger siblings. “They fix one problem and then another one comes up. We don’t feel comfortable in our own home.”

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